Privacy Policy
INFORMATION WE COLLECT
We collect several types of information to provide and improve our service to you:
Personal Identification Information: Name, email address, phone number, shipping address, and billing address.
Payment Information: When you make a purchase, we collect payment details. Note: We do not store credit/debit card numbers; these are processed by our secure third-party payment gateways (e.g., Razorpay, Cashfree).
Device & Usage Data: IP address, browser type, time zone, cookies, and information about how you interact with our website (pages viewed, links clicked).
Health/Wellness Preferences: If you participate in surveys or quizzes on our site regarding your wellness needs, we collect that data to provide personalized recommendations.
HOW WE USE YOUR INFORMATION
We use the collected data for various purposes:
Order Fulfillment: To process and ship your orders, send invoices, and provide order updates.
Customer Support: To respond to your inquiries and resolve issues.
Marketing Communications: With your consent, we may send you emails or SMS about new products, wellness tips, and special offers.
Fraud Prevention: To monitor for potential risks or fraudulent transactions.
Personalization: To improve our website layout and product offerings based on how you use the site.
CONSENT AND WITHDRAWAL
Under the DPDP Act 2023, your data is processed based on your explicit consent.
Right to Withdraw: You may withdraw your consent for marketing at any time by clicking “Unsubscribe” in our emails or contacting us at the email provided below.
Ease of Withdrawal: We ensure that withdrawing consent is as easy as giving it.
SHARING YOUR INFORMATION
We do not sell your personal data. We only share information with third parties who help us operate our business:
Service Providers: Logistics partners (delivery), payment processors, and email marketing platforms.
Legal Obligations: We may share information to comply with applicable laws, respond to a subpoena, or protect our rights.
Business Transfers: If Auric Saga is involved in a merger or acquisition, your information may be transferred as a business asset.
DATA RETENTION
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We maintain order information for our records unless and until you ask us to delete this information.
YOUR RIGHTS (Data Principal Rights)
In accordance with Indian law, you have the right to:
Access: Request a summary of the personal data we hold about you.
Correction: Request that we correct any inaccurate or incomplete information.
Erasure: Request the deletion of your data (subject to legal retention requirements).
Grievance Redressal: If you have concerns about how your data is handled, you may contact our Grievance Officer.
COOKIES
We use cookies to enhance your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
SECURITY
The security of your data is important to us. We implement industry-standard technical and organizational measures (such as SSL encryption) to protect your personal data. However, no method of transmission over the Internet is 100% secure.
CHILDREN’S PRIVACY
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it immediately.
CHANGES TO THIS POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “January 6, 2026.”
CONTACT US & GRIEVANCE OFFICER
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Grievance Officer:
Attn: Privacy Compliance Officer
Company: Auric Saga Private Limited
Address: B4/46, Gold Link Apartments, Dwarka Sector 23B, New Delhi 110077.
Email: [email protected]
Phone: +91 11 45061363